Tracking AI Agent Activity and Troubleshooting Issues

The AI Agent Workplace keeps a record of agent activity so you can understand what was completed, what is still in progress, and what requires attention.

Reviewing Agent Activity

Use your workplace activity area to look for:

• Completed work
• Scheduled actions
• Recommendations
• Items awaiting approval
• Tasks that could not be completed
• Connection or permission warnings

Open an activity item to review its details and current status.

If an Item Is Still Waiting

An item may remain pending because:

• It requires your approval
• Required business information is missing
• The connected store has not finished syncing
• The agent does not have the required permission
• The action is scheduled for a later time

Review the item for instructions or warnings before attempting it again.

If Store Information Is Missing

Confirm that the correct store is connected and that its products, orders, and customers are syncing.

If the connection has expired, reconnect the store using the same account originally used to authorize it.

If an Agent Produces an Incorrect Result

Do not approve or publish the work.

Instead:

1. Check your business information and policies.
2. Add clearer instructions.
3. Request a revision.
4. Review the updated result before approval.

When to Contact Support

Contact StoreEngine Support if:

• Your store will not connect
• Information is not syncing
• An action repeatedly fails
• You see activity you do not recognize
• A completed action does not appear on your connected store

Include the store name, agent involved, approximate time of the issue, and a screenshot when possible.

Related articles:

• Understanding Your AI Agent Workplace Dashboard
• Giving Your AI Agents Better Business Instructions