Using the AI Customer Retention Agent

The AI Customer Retention Agent helps you follow up with shoppers and previous customers after their first interaction with your store.

Its goal is to help your business stay connected with people who showed interest but did not complete a purchase, as well as customers who may be ready to return.

What the Agent Can Help With

The agent may assist with:

Abandoned-cart reminders
Welcome messages
Post-purchase follow-ups
Customer win-back campaigns
Reorder reminders
Product recommendations
Messages for inactive customers

Abandoned-Cart Follow-Up

When an eligible shopper leaves items in a cart, the agent can prepare or send a reminder based on your settings.

Before activating a sequence, review:

The timing of each message
The number of reminders
Any discount being offered
The products shown
The final call to action

Win-Back Campaigns

A win-back campaign is intended for customers who have not purchased recently.

Make sure the message is relevant and that any offer has a clear expiration date and accurate terms.

Avoid Sending Too Frequently

Too many messages can frustrate customers and increase unsubscribes.

Keep your campaigns helpful, space messages appropriately, and honor all unsubscribe requests.

Review Your Results

Look beyond the number of messages sent. Consider completed purchases, recovered carts, customer responses, unsubscribes, and whether a discount was required to generate the order.

Using the AI Marketing Agent
Tracking AI Agent Activity and Results